At Family Market Online, we try our best in stock management to meet your needs. However, depending on the shipment schedules from Japan, some items may be temporarily sold out.

To better handle such situation, orders with multiple items may be ship separately and different times. When placing your order, please indicate your preference in the Shipping Note. You may choose from "ship what is available," "wait 1 week before shipping" and "other options." By selecting "other options," you may choose substitutions for your primary choice or provide other comments regarding shipping. For example, you may indicate that you will accept a 10k bag of Nishiki, if 10k bag of Akitakomachi is not available, or Kikkoman Soy Sauce is acceptable if Yamasa brand is not available immediately. In this column, you may also indicate that you do not want to receive your package, unless all of your ordered items become available.

We try our best to meet your special requests. To better serve you, our customer service agent will contact you if there are any questions/ clarifications regarding your shipping requests.