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| Q1 |
How soon can I receive the package? |
| A |
It depends on where you are. Please allow 2-7
business days from the date of shipment for your
order to arrive. Click here
for more information about shipment |
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|
| Q2 |
How can I cancel my order? |
| A |
Orders cannot be canceled once they have been
shipped. Click here
for more information |
| |
|
| Q3 |
Is there a discount for a large order? |
| A |
We cover the shipping cost for orders more than
$100. Also, we will give you a special gift for
orders more than $50 |
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|
| Q4 |
Is weekend delivery available? |
| A |
In principle, delivery is available only from
Monday through Friday. Orders received Friday
evening and during weekend will be shipped on
the following Monday. |
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|
| Q5 |
Can I place an order by phone and fax? |
| A |
Yes. We are happy to take your orders by phone
and fax. |
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|
| Q6 |
Can I add items to my existing
order? |
| A |
We are able to make changes
to your order if it is still being processed.
Please call our customer service and cancel your
existing order. Then, start over using our website.
|
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|
| Q7 |
How can I cancel or make changes
to my order? |
| A |
Orders cannot be canceled or
changed once they have been shipped. |
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|
| Q8 |
Can I specify a time for delivery? |
| A |
Unfortunately, we are not able
to schedule delivers at a specific time. |
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|
| Q9 |
What benefits available for
members? |
| A |
Our members have an access to
a password-protected Login page where you can
manage "my account." In "my account" page, you
are able to view your order history, manage address
book, and confirm points accumulated. You are
also able to modify your personal information,
subscribe/ unsubscribe to our email newsletter.
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|
| Q10 |
Can I return a defective item? |
| A |
Yes. We use caution when handling
our merchandise. However, we accept exchange/
returns and assume related shipping costs, if
a product was damaged, turns out to be defective
or has passed expiration date. |
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|
| |
If you would like to return/
exchange a purchase, please contact our customer
service via email Info@familymarketonline.com
or by fax within 3days from the date the item
was originally delivered to you. Please note we
cannot accept returns/ exchanges if we do not
hear from you within 3 days. Click here for more
information. |
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